Service Centers & Field Support

Is Your Project in Need of Rescue?

As the electric grid continues to change rapidly through the addition of renewable energy, energy storage, sophisticated automation equipment, and microgrids, customers are having an increasingly difficult time selecting the right suppliers, keeping projects on track, and deciding when to reach out for help. These projects are virtually always high-profile and often have large implications for future company strategy – but those strategic decisions can’t be made until the project is up and properly running.

If you have a project that is tripping offline frequently, is chronically underperforming, or is otherwise in distress, and you’re having difficulty figuring out what to do next, S&C offers a unique solution called Project Rescue.

Project Rescue customers get direct access to S&C’s most seasoned engineering professionals, who will evaluate troubled systems and provide detailed solutions to resolve issues safely and quickly.

Project Rescue is a Simple Process



A Project Rescue solution can be provided in a few steps:

1. S&C and the customer sign a non-disclosure agreement. No customer wants its troubled project publicized, and S&C recognizes the importance of discretion.
2. An S&C field engineer visits the customer site to meet with system owners and to inspect the system, collect data, and identify any visible issues.
3. S&C’s engineering consulting team evaluates the data and produces an initial report containing proposed solution options to help customers quickly resolve the system problem.

Contact:

Whether it’s a small issue or a pressing emergency, S&C is prepared to support your system. Talk to our experts to find out more about Project Rescue and whether your troubled project qualifies. For inquiries, click here.

Proper start-up is critical to the life of your electrical equipment.  S&C’s field service specialists have the knowledge and skills to train your staff on all facets of your equipment, as well as provide installation services and equipment commissioning.

Training

S&C’s field service specialists can provide extensive training to employees of electric utilities and industrial customers in the installation, operation, troubleshooting, adjustment, and maintenance of:

• Circuit-Switchers
• Circuit Breakers
• Metal-Enclosed Switchgear
• Pad-Mounted Gear
• Source-Transfer Controls
• Automation Systems
• Power Quality Equipment

Training is offered in English and other languages, on-site or at S&C’s training center in Chicago, Illinois. S&C also offers customized training programs for presentation at your facility. Other training offerings include one-on-one tutorials, “train-the-trainer” programs, and skill-level options ranging from basic to advanced.

Installation Services

S&C’s field service specialists can manage the installation of your Circuit-Switchers, switchgear, overhead distribution equipment, automation systems, and power quality equipment — performing all essential testing and commissioning procedures. Installation services range from technical assistance for your crew to complete turnkey support.

Equipment Commissioning

For equipment such as automated distribution switching packages and power quality systems, our field service specialists can provide the testing necessary to ensure that the system is functioning properly. Typical commissioning activities include:

• System and component inspection prior to energization
• Field adjustments
• Calibration and programming
• Equipment start-up
• System evaluation to ensure conformance to performance specification
• Communications checks, including data transfer to SCADA or facilities management systems
• As-built documentation
• On-site training

Recognizing that utilities and industrial customers need to maximize their electrical system performance at the lowest possible cost, S&C offers programs to restore existing equipment to a like-new state and/or upgrade it to the latest technology.

In addition to improving service reliability and performance, these programs help reduce forced outages and the associated loss of revenue, along with emergency maintenance costs, and premium freight charges for parts. These programs include all parts, project coordination, engineering services, and field support.

Upgrade and/or retrofit programs are available for:

• Circuit-Switchers
• Source-Transfer Controls
• Power Quality Equipment
• Automation Systems

To maximize the operating life of your electrical equipment, S&C offers customized maintenance programs addressing inspection, testing, and repair. Services can be provided as part of an ongoing asset management program or on a task-by-task basis, to meet your particular needs.

Maintenance programs can include:

• Visual inspection
• Infrared scanning
• Device-specific maintenance
• Cleaning
• Lubrication
• Adjustment
• Repair of non-functional or damaged equipment
• Operational testing
• Finish touch-up

Inspections

Routine inspection of your electrical equipment can detect problems before they escalate to the point of requiring a forced outage. Some inspection procedures can be performed with the equipment energized, eliminating the need for a scheduled outage. After inspection, S&C will issue a report, identifying and prioritizing maintenance recommendations. S&C also offers remote monitoring services that can monitor equipment from our Global Support and Monitoring Center.

Excellent service is a cornerstone of our business. We take great pride in the assistance we've provided to customers over the past 100 years, helping them through natural disasters and system-wide failures. S&C personnel have often gone above and beyond the call of duty to help customers quickly get their systems back up and running.

During an emergency, S&C’s expertise and support is only a phone call away. Just call our 24-hour number: 1-888-762-1100 (1-773-338-1000 outside the U.S.) An S&C Customer Support Professional will immediately begin working on a resolution for your emergency.

S&C also offers Dedicated Customer Support Service that ensures dedicated resources are available when you need them. Our field service specialists will accurately diagnose any equipment damage, make repairs, and provide the critical support necessary to get your equipment back in service as quickly as possible. Combined with S&C’s Asset Management Services, we ensure that if the lights go out, we are there to help you turn them back on.

S&C Dedicated Customer Support Service plans can include:

• Dedicated 1-800 number staffed 24/7/365
• Factory technical support
• Problem analysis and resolution
• Dedicated parts storage and delivery
• Repairs
• Routine maintenance
• Storm and emergency restoration plans
• Field service plans

S&C is the industry leader in the development and implementation of Smart Grid technologies. Our vast expertise in real-world Smart Grid applications is available through a variety of services that promote the successful design, implementation, and operation of automation systems. These services can be provided individually or on a complete EPC delivery basis.

S&C can make your Smart Grid vision a reality . . . from concept to completion. Our Smart Grid Services include:

• Analytical Studies
• Project Management
• Consulting Services
• Factory Acceptance Testing
• Radio Site Surveys
• Communication Coordination Studies
• Site Acceptance Testing
• Remote Monitoring
• Training and Commissioning
• Asset Management Services

S&C’s PureWave® product family provides the power quality and storage solutions needed to ensure customers receive the reliable, renewable, and efficient power they demand. S&C offers a variety of services to support these products and help customers incorporate, commission, and maintain their critical power quality equipment. Our field technicians have leading expertise in evaluating and solving power quality issues around the world.

Power Quality Services Include:

• Analytical Studies
• Project Management
• Consulting Services
• Factory Acceptance Testing
• Site Acceptance Testing
• Installation and Commissioning
• PureWave® CBM Condition Based Monitoring
• Training
• Asset Management Services