Parts Services
S&C’s value doesn’t stop once your project is built. We provide continued support of your S&C equipment. Our Parts and Technical Support Team is comprised of hands-on experts who are thoroughly trained and familiar with all S&C products. They’ll work with you to answer technical questions, analyze problems, identify solutions, and get you the parts needed to get your equipment back in service quickly.
S&C’s experts can identify means for enhancing the life of your older equipment and offer options for extended warranties as well.
S&C is committed to the satisfaction of our customers. We offer services that ensure your S&C equipment will continue to deliver excellent performance for the long term.
Contact our Parts and Technical Support Team at
1-888-762-1100 or by e-mail at parts(put the 'at' sign here)sandc.com.
S&C can provide the parts needed to ensure the continued excellent performance of your S&C equipment. We’ll help you determine exactly what’s required and provide a quotation. We can also provide field service support to professionally implement the repair if desired.
S&C can work with you to develop an inventory management plan for the critical equipment on your power system. Planning ahead through S&C’s inventory management resources will eliminate the lead times associated with parts production, shipping, and delivery, and minimize the costs associated with power interruptions.
S&C’s field service specialists can provide extensive training for your personnel on the installation, operation, troubleshooting, adjustment, and maintenance of:
- Circuit-Switchers
- Circuit breakers
- Metal-enclosed switchgear
- Pad-mounted gear
- Source-transfer controls
- Automation systems
- Power quality equipment
Regularly scheduled inspection of the equipment on your electrical system can detect emerging problems before they escalate to the point requiring a forced outage. Upon completion of an inspection, S&C will issue a report, identifying and prioritizing any recommended maintenance for the equipment. Using this report, our field crews can work with you to implement a scheduled maintenance program.
S&C understands your need to maximize electrical system performance and minimize cost. That’s why we offer programs that can restore your existing equipment to original specifications and/or upgrade it to take advantage of the latest technology.
In addition to improving the reliability and performance of your equipment, these programs help reduce forced outages and the associated loss of revenue, along with emergency maintenance costs and premium freight charges for parts. The programs include all parts, project coordination, engineering services, and field support.
During an emergency, S&C’s expertise and support is only a phone call away. Just call our 24-hour number: 1-800-621-5546 (1-773-338-1000 outside the U.S.). An S&C Customer Support Professional will immediately begin working on a resolution for your emergency.
S&C is ready to respond to your on-site recovery needs. Our field service specialists will accurately diagnose any equipment damage, make the necessary repairs, and provide the critical support needed to get your equipment back in service as quickly as possible.
Key elements of S&C’s emergency response services include:
- Factory technical support
- Problem analysis and resolution
- Parts and delivery
- Repairs
- Storm and emergency restoration
- 24-hour / 7-day availability