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Parts Services

Parts and Technical Support

The value S&C provides continues after commissioning. We support your S&C equipment throughout its life cycle. Our Parts and Technical Support team consists of hands-on experts who are thoroughly trained in all S&C products. They will work with you to answer technical questions, analyze problems, identify solutions, and supply the parts needed to get your equipment back in service quickly.

Contact our Parts and Technical Support Team at
1-888-762-1100 or by e-mail at .

Parts inventory management.

S&C can provide the parts needed to ensure continuous excellent performance of your S&C equipment. We’ll help you determine exactly what’s required and provide a quote. We can also provide professional field service support to implement the repair if desired.

To get started, e-mail our Parts and Technical Support Team at .

 

 

Upgrades and retrofits.

S&C understands your need to maximize electrical system performance and minimize cost. That’s why we offer programs that can restore your existing equipment to original specifications and/or upgrade it to take advantage of the latest technology.

In addition to improving the reliability and performance of your equipment, these programs help reduce forced outages and the associated loss of revenue, along with emergency maintenance costs and premium freight charges for parts. The programs include all parts, project coordination, engineering services, and field support.

 

 

Product training.

S&C is dedicated to providing quality products and ensuring customer satisfaction. As part of this commitment, S&C offers warranty extensions that ensure your equipment continues to deliver excellent performance long term. S&C’s experts inspect and identify ways to enhance the life of your older equipment. Then they can provide the field services needed to restore your equipment to factory specifications and provide new warranties for your equipment.

 

 

Asset monitoring

Global Support & Monitoring Center

S&C’s Global Support & Monitoring (GSM) Center provides 24 x 7 condition-based monitoring and support of your assets, ensuring that equipment is performing per manufacturing and engineering specifications. Staffed by S&C technical experts, our GSM Center is protected by both physical and cyber security to ensure the privacy of our customers’ information.

When equipment starts performing outside of pre-set tolerances, S&C can quickly recognize, communicate, and begin resolving issues for our customers. The GSM Center is tied to our post-sales support call center, which helps customers troubleshoot problems with equipment after commissioning.

 

 

Emergency service.

During an emergency, S&C’s expertise and support is only a phone call away. Just call our 24-hour number: 1-888-762-1100 (1-773-338-1000 outside the U.S.).

S&C is ready to respond to your on-site recovery needs. Our field service specialists will accurately diagnose any equipment damage, make the necessary repairs, and provide the critical support needed to get your equipment back in service as quickly as possible.

Key elements of S&C’s emergency response services include:

  • Factory technical support
  • Problem analysis and resolution
  • Parts and delivery
  • Repairs
  • Storm and emergency restoration
  • 24-hour / 7-day availability