S&C Electric Company
Contact Us
Field Services

Field Services

S&C’s field service specialists take our expertise in electrical power systems into the real world with a comprehensive range of services to support your project needs. From equipment start-up and personnel training through long-term maintenance, we’re committed to sustaining the life of your equipment and improving power reliability.

Our customers have come to rely on S&C because of our ability to resolve their critical equipment issues. For more information on our ability to maintain critical power equipment after commissioning, please check out our Asset Management page.

Equipment start-up.

Equipment Start-Up

Proper start-up is critical to the life of your electrical equipment.  S&C’s field service specialists have the knowledge and skills to train your staff on all facets of your equipment, as well as provide installation services and equipment commissioning

Training

S&C’s field service specialists can provide extensive training to employees of electric utilities and industrial customers in the installation, operation, troubleshooting, adjustment, and maintenance of:

Training is offered in English and other languages, on-site or at S&C’s training center in Chicago, Illinois. S&C also offers customized training programs for presentation at your facility. Other training offerings include one-on-one tutorials, “train-the-trainer” programs, and skill-level options ranging from basic to advanced.

Installation Services

S&C’s field service specialists can manage the installation of your Circuit-Switchers, switchgear, overhead distribution equipment, automation systems, and power quality equipment — performing all essential testing and commissioning procedures. Installation services range from technical assistance for your crew to complete turnkey support.

Equipment Commissioning

For equipment such as automated distribution switching packages and power quality systems, our field service specialists can provide the testing necessary to ensure that the system is functioning properly. Typical commissioning activities include:

  • System and component inspection prior to energization
  • Field adjustments
  • Calibration and programming
  • Equipment start-up
  • System evaluation to ensure conformance to performance specification
  • Communications checks, including data transfer to SCADA or facilities management systems
  • As-built documentation
  • On-site training

 

 

Upgrades and retrofits.

Upgrades and Retrofits

Recognizing that utilities and industrial customers need to maximize their electrical system performance at the lowest possible cost, S&C offers programs to restore existing equipment to a like-new state and/or upgrade it to the latest technology.

In addition to improving service reliability and performance, these programs help reduce forced outages and the associated loss of revenue, along with emergency maintenance costs, and premium freight charges for parts. These programs include all parts, project coordination, engineering services, and field support.

Upgrade and/or retrofit programs are available for:

 

 

Maintenance.

Maintenance

To maximize the operating life of your electrical equipment, S&C offers customized maintenance programs addressing inspection, testing, and repair. Services can be provided as part of an ongoing asset management program or on a task-by-task basis, to meet your particular needs.

Maintenance programs can include:

  • Visual inspection
  • CO2 Cleaning Services
  • Infrared scanning
  • Device-specific maintenance
  • Cleaning
  • Lubrication
  • Adjustment
  • Repair of non-functional or damaged equipment
  • Operational testing
  • Finish touch-up

Inspections

Routine inspection of your electrical equipment can detect problems before they escalate to the point of requiring a forced outage. Some inspection procedures can be performed with the equipment energized, eliminating the need for a scheduled outage. After inspection, S&C will issue a report, identifying and prioritizing maintenance recommendations. S&C also offers remote monitoring services that can monitor equipment from our Global Support and Monitoring Center.

 

 

Emergency response.

Emergency Response

Excellent service is a cornerstone of our business. We take great pride in the assistance we've provided to customers over the past 100 years, helping them through natural disasters and system-wide failures. S&C personnel have often gone above and beyond the call of duty to help customers quickly get their systems back up and running.

During an emergency, S&C’s expertise and support is only a phone call away. Just call our 24-hour number: 1-888-762-1100 (1-773-338-1000 outside the U.S.) An S&C Customer Support Professional will immediately begin working on a resolution for your emergency.

S&C also offers Dedicated Customer Support Service that ensures dedicated resources are available when you need them. Our field service specialists will accurately diagnose any equipment damage, make repairs, and provide the critical support necessary to get your equipment back in service as quickly as possible. Combined with S&C’s Asset Management Services, we ensure that if the lights go out, we are there to help you turn them back on.

S&C Dedicated Customer Support Service plans can include:

  • Dedicated 1-800 number staffed 24/7/365
  • Factory technical support
  • Problem analysis and resolution
  • Dedicated parts storage and delivery
  • Repairs
  • Routine maintenance
  • Storm and emergency restoration plans
  • Field service plans

 

 

Upgrades and retrofits.

Smart Grid Services

S&C is the industry leader in the development and implementation of Smart Grid technologies. Our vast expertise in real-world Smart Grid applications is available through a variety of services that promote the successful design, implementation, and operation of automation systems. These services can be provided individually or on a complete EPC delivery basis.

S&C can make your Smart Grid vision a reality . . . from concept to completion. Our Smart Grid Services include:

 

 

 

Upgrades and retrofits.

Power Quality Services

S&C’s PureWave® product family provides the power quality and storage solutions needed to ensure customers receive the reliable, renewable, and efficient power they demand. S&C offers a variety of services to support these products and help customers incorporate, commission, and maintain their critical power quality equipment. Our field technicians have leading expertise in evaluating and solving power quality issues around the world.

Power Quality Services Include: